Frequently asked questions
Your guide to understanding how Kirabo works for individuals, merchants, and organizations.
Need further assistance?
Our support team is available 24/7.
We support:
• Mobile money (MTN Mobile Money, Airtel Money)
• Visa & MasterCard
• Corporate wallet top-ups
• Bank transfers (for bulk corporate orders)
Absolutely. Kirabo uses industry-standard SSL encryption, tokenized processing, and secure payment gateways.
We do not store full card or mobile money details on our servers.
Refund eligibility depends on the voucher type and redemption status.
Unredeemed vouchers may qualify for refunds; redeemed vouchers cannot be reversed.
Yes, receipts are automatically sent to your email after every successful purchase.
